HOBBS COVID-19 POLICY
PLEASE SEE HOBBS FULL RISK ASSESSMENT DOCUMENT BELOW:
Covid-19 Risk Assessment (RA) and Standard Operational Procedure (SOP) Version_01
Updated: June 15th, 2020 OVERVIEW
The Government has suggested that Hairdressers in England could reopen on July 4th, 2020 under the UK Governments Covid-19 Recovery Plan.
We will keep our operational policies and risk assessment updated to ensure we meet, and wherever possible, exceed the standards set by our industry to provide a safe and comfortable environment for our staff and clients alike.
COVID-19 – GOVERNMENT GUIDANCE FOR CONTEXT:
To help a business get back to work, the Government recommends the following steps:
Carry out a Covid-19 Risk Assessment, consult and share with your workforce
Develop cleaning, handwashing and hygiene procedures
Help people work from home
Maintain 2m social distancing, where possible
Where people cannot be 2m apart, manage transmission risk
The Health and Safety Executive (HSE) has produced ‘Working Safely During the Coronavirus Outbreak’ guidance for employers’. It recommends the following steps:
Updating risk assessment
Talking and providing information to staff
Working from home where possible
Making the workplace ‘Covid secure’
Protecting people at higher risk
Cleaning, hygiene and hand sanitiser
STANDARD OPERATIONAL PROCEDURE
CLIENT – PRE-VISIT
Clients will be given the following information via the website, when making an appointment by phone and when they arrive at the salon:
Clients must come to their appointment with clean, washed hair (government guidelines recommend that to minimise close contact Salons should temporarily refrain from the shampoo service/use of hair dryers)
Clients must attend appointments on their own (carers are permitted but will asked to wait in the downstairs waiting area)
Clients must bring a protective face mask (masks will be available at the salon if a client arrives without one and will be asked to apply at the door, before entering the salon)
Clients must arrive wearing the
Clients will be politely asked to wait outside of the salon until invited in by a member of the team (umbrellas will be made available in the event of bad weather)
We will use temporary signage to communicate the following:
Please wait until you are invited into the salon by a member of our team
Please put on your mask before entering the salon
Please use the hand-sanitiser provided
Please adhere to the 2m social distancing rule
Please help us to make your visit both safe and comfortable Clients will be asked to sign the following health declaration:
Title: Protecting You, Protecting Us
I declare that;
I am not suffering from any coronavirus symptoms (high temperature, new continuous cough and/or loss or change to your sense of smell/taste) and have been symptom-free within the last 7-days
I have not (as far as I am aware) been in contact with anyone with coronavirus symptoms within the last 14-days
I am not ‘shielding’ or have any underlying health conditions which might make me particularly vulnerable to coronavirus
Clients will be reminded that face masks are compulsory and offered a disposable cover if they don’t have one.
Clients will be asked to hang up their coats on the rail provided, where possible team members will hang up client coats to avoid crowding the stairs.
Clients will be asked to wear a complimentary disposable gown.
Clients will be offered protective disposable gloves but are not compulsory.
Clients will be reminded that payments can only be made by credit/debit card – no cash.
Clients will be shown directly to the workstation (where possible). Otherwise, clients will be shown to the downstairs seating area/garden if the workstations are occupied.
CHANGES TO LAYOUT
Ground-level – main salon floor
We will reduce the number of workstations from 7 to
Clients will be 2438mm (8ft) apart
Workstations will be separated by a ‘living screen’ of plants
We will reduce the number of backwash stations from 3 to 2. With two basins separated by a painted wooden divider
Lower garden level – Café, Colour Room and Toilet
Café style waiting area:
Furniture will be rearranged to facilitate social distancing measures
Where possible plants and trees will be used to denote separated seating areas
An area will be reserved for staff to utilise for breaks and lunch, separate to clients
We will reduce the number of workstations from 5 to
Clients will be 2438mm (8ft) apart
Outside Hobbs Garden Area
Weather permitting, clients will be allowed to use the garden while waiting for their appointment and reminded to social distance.
HYGIENE, CLEANING AND PPE
All workstations will have the following cleaning material:
Anti-bacterial surface cleaner
Anti-bacterial surface cleaner
Workstations will be thoroughly cleaned:
Before the salon opens
After each client
Before closing Bathroom facilities 2 step approach;
Clients will be asked to clean the surfaces after use, with antibacterial wipes (communicated through signage)
Team members will be responsible for checking and cleaning the facility at regular intervals
Bins to be emptied at regular intervals (protective gloves to be worn)
Team members will be provided with the following PPE:
2 reusable cloth masks (instructed to wash at 60 degrees daily)
Protective visors (for use at the backwash)
Assistants MUST wear a protective visor, mask and gloves while rinsing colour.
Team members are responsible for cleaning their own workstations. Workstations should not be shared with other members of the team.
Stylists and technicians should avoid face to face contact with the client wherever possible.
Any team members wearing protective PPE have the responsibility to wash or dispose of their PPE daily. PPE should not be left around for others to clear.
Protective disposable aprons should be changed during and after lunch breaks and before returning to the salon floor.
Cutting collars will not be used. These will be replaced by disposable towels.
Additional training will be provided for all team members including the removal of PPE.
Team members should only use the disposable cutlery and plates provided. Coffee machines to be cleaned after each use.
Tea and coffee will be made available in disposable cardboard cups only. Disposable stirrers should be used instead of spoons.
Staff must use gloves while making and delivering hot drinks.
No more than two members of the team in the stock/staff room at any one time.
Team members are encouraged not to travel to work using public transport, where possible. If using public transport staff should wear a mask. As per government guidelines.
All cutting services include a finish within the price. This allows us to check the hair cut once it is dry, and enables us to demonstrate the best way to style your cut.
We only offer a shampoo and finish appointment to existing clients.
As a courtesy to our stylists we kindly ask you to give us 24 hours notice if you wish to rearrange or cancel your booking. Where 24 hours notice is not given a 50% charge will be applied.
We ask that you arrive for your appointment on time, as late arrivals affect the service we offer. If you are late for an appointment you may be asked to rearrange your appointment and a cancellation charge applied.
We only colour hair that has recently been cut at Hobbs (within the last 12 weeks). This is to maintain the best possible overall look for your hair, and ensure the best possible condition of your hair.
A patch test is required at least 48 hours before your colour appointment if you have not used Tigi professional colour within the last 12 months.
Clients having a colour are required to have a blow-dry following colour. This allows us to see the true colour before you leave the salon. Blow dry’ are not included in the price of colour services.
Prices quoted over the phone, or online are to give an indication only. Following a consultation with our colourist’s we can give an exact quote, as prices are dependent on the length, and thickness of hair, and the colour products used.
We only offer children’s cuts, to existing clients of the salon. Children aged 12 to 15 get a 20% discount.
If cancelling a service we must be given 24 hours notice before the appointment. At our discretion, missed appointments and late cancellation will incur a charge of 50% of the cost of the service booked.
In order to aid us in the smooth running of the salon please ensure that you arrive in reasonable time for your appointment. We regret to inform you that if your late arrival affects the service that we are able to provide, you will be asked to re-book your appointment and be charged 50% of the cost of your scheduled service.